Skip to main content

Reconnect or Avoid Disconnection

What to do if your power has been shut off or you've received a disconnection notice

If Your Power Was Shut Off

If your power was shut off, call us at 844-273-7760. Your service will be restored if a reasonable portion of your overdue bill is paid and a payment arrangement is made for the remaining balance.

Even if you've already paid your bill online, you will need to call us to set up reconnection.

You can also contact the New Hampshire Public Utilities Commission (NHPUC), Consumer Affairs Division at 800-852-3793 for questions or assistance.

Financial hardship and medical customers

Your service will be restored if you pay 10% of the outstanding balance and make arrangements to pay the remaining balance in reasonable installments if:

  • Your power was shut off between April 15 and October 15, 2021; and
  • You or a member of your household relies on electric-powered equipment to treat a certified medical condition; or
  • You're experiencing financial hardship

If You Received a Disconnection Notice

To avoid disconnection, you can pay your balance in full or set up an interest-free payment plan (if you qualify) before the scheduled shut off date.

If your service is already disconnected, you need to contact us.

View ways to pay your bill

Need Help Paying?

If you meet income and eligibility guidelines set by your state, you may qualify for income-based assistance programs.

Explore programs