Customers have ability to manage Eversource account while on the go
Just as Eversource works to improve and modernize the electric system to strengthen reliability, the company also continues to make enhancements to its communications tools to better serve customers. Now, the energy company is launching a mobile app for Apple and Android users to give customers the ability to easily manage their accounts from their smart phones.
“We routinely engage with our customers to see how we can improve the way they connect with us, and this new app is in direct response to their requests to make their experience with us even better,” said Eversource Senior Vice President and Chief Customer Officer Penni Conner. “This app gives our customers the flexibility to make payments, report an outage, view the outage map and more, while on the go.”
The Eversource app allows customers to:
- View and pay bill (by bank account)
- View up to 12 months of past bills and payments
- View up to two months of scheduled payments
- Link and manage multiple billing accounts
- Enroll or unenroll in paperless billing
- Report or check the status of an outage
- View the outage map
- Contact customer service
The mobile app is the latest tool providing customers with additional options to connect with Eversource, following the energy company’s upgraded outage map and the enhanced customer notification system that provides customers with information and updates in their preferred method – text message, email, or phone.
Customers can download the Eversource app for their iPhone or Android.
The company also points out that this mobile app is not connected to a recent scam involving phone calls from a company claiming to be Eversource asking customers to download an app and use it to wire money in order to avoid their power being disconnected. If a customer receives a call like that they should immediately call their police department. Eversource also urges anyone who has doubts about the legitimacy of a call to contact the energy company directly at 1-800-592-2000.
Eversource (NYSE: ES), the #1 energy efficiency provider in the nation, transmits and delivers electricity, natural gas and water to 1.8 million customers throughout Massachusetts. This includes approximately 1.5 million electric customers in 139 communities, nearly 300,000 gas customers in 51 communities, and 19,800 water customers in five communities. Eversource harnesses the commitment of about 8,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. For more information, please visit our website (www.eversource.com) and follow us on Twitter (@eversourceMA) and Facebook (facebook.com/EversourceMA). For more information on our water services, visit www.aquarionwater.com.