Contact & Help

Power Out or Smell Gas? 800-592-2000

Outage Alerts & Notifications
Stay in the know. Sign up to receive timely outage and restoration alerts via text, email, or phone.


Customer Service

Builders and Contractors

Supplier Privacy

TTY/TDD Hearing Impaired
Credit & Collections

Gas Sales - Switching to gas heat
855-645-2427 (855-OIL2GAS)

Claims (Voicemail box)
Customers in Former Columbia Gas of Massachusetts Territory
Please visit for contact information and to manage your account.

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Bill Payments:
P.O. Box 56007
Boston, MA 02205-6007
In writing:
247 Station Drive
Westwood, MA 02090
If you need to send important documentation to Eversource, such as banking information or proof of identity, you can use our Secure Document Upload.

What else can we help you with?

Your account number is in the upper left corner of your paper bill. If you participate in paperless billing, you'll find your account number on the Account Overview page when you log into your account.

You can pay your bill online, on the phone or in person. The choice is yours. View our Ways to Pay page to select an option.

Log into your online account and select the paperless billing link on the Account Overview page. You'll be enrolled in one click. You can update your paperless preference anytime in your account settings.

Log into your online account to view and pay your current bill. If you are enrolled in E-Bill, past bills can be found in your Account History

Visit the Rates & Tariffs section of our website for a breakdown and explanation of natural gas and electricity rates.

Most customers have the option of choosing a competitive energy supplier. Eversource will still deliver power to your home, read your meter, care for the poles and wires, provide customer service, and restore power when there is a service interruption. Learn more about evaluating alternate energy suppliers and see current offers available from suppliers.

You can report an outage online.  You can also sign up for outage alerts via text, phone and email.

The Outage Map on our website provides details on any outages in your area, and is updated every 15 minutes.

Individual times of restoration depend on the overall damage to substations, and where homes are located along our system. Learn more about our restoration process.

Some public streetlights are maintained by Eversource, while others are handled by the town itself. Find out if Eversource maintains your streetlight, and if we do, you can submit a streetlight repair request.

If you have suffered a loss and believe Eversource may be responsible, please fill out our online application or contact the Eversource Claims Department at 844-685-4475.

As New England’s largest energy delivery company, Eversource serves more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. See a list of our service territory.

For gas, someone over the age of 18 must be present at the time of service set up.
For electric, there is no need to be present at the time of service set up unless, the meter is located inside.

If you need to send important documentation to Eversource, such as proof of identity, you can use our Secure Document Transfer. You will receive a notification when the verification process is complete. Read our full Privacy Statement to understand how we gather and use information.

Yes, all Eversource employees carry clearly visible company-issued identification, and any electrical contractors working with us carry documentation explaining the nature and location of their work. Learn more about how to protect yourself from scams.

  • Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.
  • Eversource representatives always carry company-issued photo identification and will always provide it when asked.
  • Eversource almost never makes unsolicited house visits. Exceptions might include accessing, maintaining, or ensuring the reliable and safe operation of our equipment.
  • If you’re not sure the person is an Eversource employee, call us. We’ll be glad to verify if work is scheduled at or near your home or business and the identity of the employee.

Many scam artists threaten customers in person, over the phone and online with disconnection of their electric or natural gas service if they don’t make an immediate payment. Another tactic is to offer a bill credit or discounted rate if a customer provides their account number or other information. Learn more about how to protect yourself from scams.

Report any incidents of potential fraud or identity theft to local law enforcement and the Federal Trade Commission at 877-382-4357. Please also call us to report any potential scam activity or if you believe you are the target of improper solicitation. Learn more about how to protect yourself from scams.

Visit our Save Money & Energy pages for information on ways to lower your bill, including rebates and incentives and energy-saving tips. We also offer financial assistance for qualifying customers.

We understand that there are times we all face financial hardship and need support. Qualifying Eversource customers can take advantage of our Financial Assistance programs such as fuel assistance, discounted rates, payment plans and more.

If you are having trouble logging on to your account, you can reset your User ID or password online.

You can view your first bill online 30-45 days from the day your service started. View a typical residential bill for an explanation of each section.

In an effort to provide safe, reliable electricity with minimal service interruptions, we continuously monitor wires and equipment, periodically trimming around the power lines. Learn more about why Eversource trims trees.

You can request tree trimming online after viewing the tree trimming assessment. After a request has been made you can also track the request.

If our Vegetation Management team determines that the affected line is not electrical, you will need to call the cable or phone company as appropriate. Check the status of your request online to see if there are any comments from our Vegetation Management team.

To create an order to install, remove or upgrade an electrical service online, please click here.

If you prefer to speak with one of our skilled technicians to enter a work request, please call 888-633-3797.

You can view your service requests/work order status after entering your service request/work order number and town.

You can request the removal of a service and meter for the purpose of a demolition online. You may also contact the Electric Service Support Center by telephone at 888-633-3797.

Protect Yourself From Scams

If you have received suspicious emails, calls, or mail correspondence we recommend you report the suspicious activity.